The Richmond Public Library mobile app is not available.
We have learned that the app has gone down and likely will not be rebooted until spring 2024.
We understand and apologize for the inconvenience this has caused our patrons. A message from the company that provides our app is found at the bottom of this page.
We recommend users delete the current Richmond Public Library mobile app from their devices as the information it shares is no longer accurate.
Please note that this does not affect the apps for services such as Libby (Overdrive), Hoopla, or other digital library services.
What is happening with the app?
The app’s ability to connect to our online catalog server is broken. This means that although certain features may appear to work, they in fact include outdated information. For example, your account may indicate that you still have books checked out that have previously been returned.
Can I still use the library app on my mobile device?
No. We recommend you delete the mobile app.
Is there another mobile app I can use instead? What are my options?
Unfortunately, there is no other Richmond Public Library mobile app available at this time; however, you CAN still search our online catalog and access your account from your device.
You do this by adding a shortcut to the Richmond Public Library catalog website on your device. Here are the steps to do so:
- If you’re reading these instructions on your phone or mobile device, click this link to launch the website: https://rcpl.ent.sirsi.net/
- If you are not reading these instructions on your phone or mobile device, use one of these two shortcuts:
- Open the Safari browser on your phone or mobile device and enter https://rvalibrary.info/catalog
- Use your camera to scan the QR code on the right and open the link from there
- With the site loaded, follow these instructions to save the site as a saved app on your device:
- Look for a Share icon in the bottom bar on the page, next to the forward and back buttons
- With the Share menu open, look for an option called Add to Home Screen and tap it
- A box called Add to Home Screen will appear
- You can rename the app to whatever you would like
- Tap Add in the top-right corner of the screen to complete the steps
- A new icon will appear on your home screen. You can move it around using the standard home screen press & drag options, should you choose
- Tap the icon any time to launch the mobile website
- If you’re reading these instructions on your Android phone or tablet, click this link to launch the website: https://rcpl.ent.sirsi.net/
- If you are not reading these instructions on your phone or tablet, use one of these two shortcuts:
- Open the Google Chrome browser on your phone or tablet and enter https://rvalibrary.info/catalog
- Use your camera to scan the QR code on the right and open the link from there
- With the site loaded, follow these instructions to save the site as a saved app on your device:
- Look for a three-dot Settings icon in the top-right of the page
- With Settings open, look for an option called Add to Home Screen and tap it
- A box called Add to Home Screen will appear
- You can rename the app to whatever you would like
- Tap Add to complete the steps
- A new icon will appear on your home screen. You can move it around using the standard home screen press & drag options
- Tap the icon at any time to launch the mobile website
A statement from SirsiDynix regarding your library’s mobile app:
SirsiDynix is the owner of your library’s mobile application. However, another vendor controls the access of the app. Unfortunately, they have unexpectedly disabled the app, rendering it inoperable.
As an immediate solution, we are working with your library to enable mobile searching of the catalog via the library’s website. This allows many of the core search features of the mobile app to be available on your mobile devices. You can use the URL below to access this capability:
We have also been aggressively developing an entirely new, next-generation mobile app for your library. While it is not yet available for general use, we anticipate it will be ready in the next few months. This app will deliver the functionality you enjoyed in the original app, along with many new features.
We regret any inconvenience this has caused you. Please know that your library had absolutely no way of anticipating this situation, and we hope you’ll be understanding as we work through this difficult, interim period.
Bill Davison
Chief Executive Officer
SirsiDynix